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FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

How long does it take for delivery?

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How much do I have to pay for delivery?

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How can I track my order?

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My items haven't arrived yet. What can I do?

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How do I change my shipping address after my order has been placed?

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Returns and Cancellations

Can I cancel an order?

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What is the return period?

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Are there any conditions placed on returning a product?

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How do I return a product?

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What if the product has missing parts or defects?

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What if the packaging of the product is damaged upon delivery?

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How long does it take to receive a refund?

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Payment

What payment types do you accept?

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My credit card details are not being accepted. What's wrong?

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My computer froze while processing payment. How will I know that my payment went through successfully?

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Technical

How do I start a new account?

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I am having problems ordering through your website. What can I do?

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